Abbey is one of the UK's leading personal financial services companies. It is the biggest bank that only focuses on UK personal financial services. It offers a full range of personal financial services both direct and through intermediaries, to 18 million UK customers and expatriates. The range of services includes mortgages and savings, bank accounts, loans and credit cards, long term investments including pensions and unit trusts, life, critical illness and unemployment cover and household insurance. It also provides offshore banking for expatriates. Abbey's goal is to be the leading provider offering only personal financial services in the UK via both direct and intermediary channels. Abbey intends to offer the highest level of service and advice to UK consumers, many of whom feel that they have not been well served by the UK banking industry.